Integrative Online Course Booking Terms
1. Course Terms and Conditions
1.3 [www.intergrativehealth.co.uk] is operated by Integrative Health Education Limited whose registered office is, Henry Morgan House, Industry Road, Carlton, Barnsley, South Yorkshire, S71 3PQ, registered in England and Wales under company number 08860802, VAT registration number [ ],
We, Us and Our means Integrative Health Education Limited
Course means the Course to be delivered and the Course Materials to be provided by Us
Course Fee means the fee payable for the Course and shall include any VAT payable;
Course Materials means the materials provided by Us as part of the delivery of the Course
Website means [www.integrativehealth.co.uk]
you means the individual purchasing the Course.
3. Ordering Procedure
3.1 For the steps you need to take to place an order on the Website, please see the Help page. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each page of the order process.
3.2 When you place an order for a Course you are offering to purchase that Course on these Terms. We reserve the right to decline or cancel your order, or any part of your order.
3.3Following receipt by Us of your order for a Course via the Website, you will receive an automated email confirming that your order has been received by Us. Your order will be subject to acceptance by Us of your offer to purchase in accordance with Clause 3.4 below.
3.4 A legally binding agreement shall not come into existence until We have accepted your offer to purchase a Course by the earlier of:
(a) Our sending you a separate order acceptance confirmation email which will be effective once it is sent to you at the email address you have provided, or
(b) receiving full payment for the Course in cleared funds.
3.5Where your order consists of multiple Courses, each individual Course will be treated by Us as a separate offer to purchase. Acceptance of your offer to purchase one or more of the Courses will not be an acceptance by Us of your offer to purchase any other Courses which make up your order.
3.6We reserve the right to withdraw at any time Courses advertised for sale on the Website.
4. Payment Terms
4.1The Course Fee for any Course at any given time will be displayed on the Website.
4.2If you purchase a Course on the Website:
(a) the Course Fee will be shown prior to completion of the online transaction;
(b) All payments of the Course Fees will be made via Paypal.
(c) If you place an order for a Course more than four weeks in advance, you will be asked to pay as follows:-
(i) A deposit of 30% of the total Course Fee at the time you place your order; and
(ii) the balance of the Course Fees when We confirm to you that the Course will run and send you a Paypal invoice approximately 4 weeks before the Course date. This invoice shall be payable within 7 days of receipt.
(d) If you order your Course less than four weeks before the Course start date, we will ask you to pay the entire Course Fee when you place your order.
4.3 We reserve the right to charge late payment interest on any overdue amounts, at a rate of 4% a year above the base lending rate of HSBC Bank plc from time to time. The interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.
4.4 We reserve the right from time to time to change the amount of the Course Fee. In the unlikely event that due to a technical error, the amount of the Course Fee displayed on the Website is incorrect, We will notify you as soon as We reasonably can. If the correct amount of the Course Fee is higher than the amount displayed on the Website, We will contact you to notify you of the correct Course Fee, so you can decide whether or not you wish to continue with your order of the Course at the increased Course Fee.
4.5 If you decide you want to cancel your order We will give you a full refund in respect of any amount you have already paid in accordance with Clause 4. If the correct Course Fee is lower, We will refund you the difference only between the amount which you have paid and the correct Course Fee payable.
4.6The provision of the Course is contingent upon Us having received cleared funds from you in respect of the Course Fee for the relevant Course. Without prejudice to Our rights and remedies under these Terms, if any sum payable is not paid in cleared funds on or before the start of the Course, We reserve the right, at Our sole discretion, to suspend the provision of the Course to you and refuse you entry to the relevant Course.
5.1Please see the description of the Course on the Website for details of the contents of the available Courses.
5.2 Except as set out in the description on the Website, no additional Course Materials and/or tuition (either online, face to face or classroom) will be provided by Us.
5.3You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which Courses are provided.
5.4 You must only use the premises at which Courses are provided for the purposes of participating in Courses.
5.5We shall provide such presenters to present the Courses as We, in Our sole discretion, deems fit and We shall be entitled at any time to substitute any presenter with any other person who, in Our sole discretion, We deem suitably qualified to present the relevant Course.
5.6 If you require a student visa to enable you to study with Us you are responsible for obtaining the necessary visa and for ensuring that your attendance is satisfactory to meet your visa requirements.
5.7 You must sign an attendance register for each Course as required by the presenter.
5.8 Your personal possessions are your sole responsibility and We accept no responsibility and/or liability for anything that is lost or stolen from Our venues. You are advised during a Course to keep your valuables with you at all times.
5.9 You acknowledge that We operate a zero tolerance policy in relation to inappropriate behaviour of students. In particular abusive or violent behaviour directed at Our staff or other students and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. We may at Our reasonable discretion and without liability or any obligation to refund Course Fees, refuse to supply any Course to any student and may refuse to admit to, and may remove from any premises, any student whose participation in any Course would, in Our reasonable opinion, be undesirable or whose behaviour We considers is or may be in breach of this Agreement.
6. Course Materials
6.1 Where Course Materials accompany the Course these Course Materials will be made available to you at the relevant premises where the Course is to take place and at the relevant time.
6.2 We must be notified of any queries, complaints or short or incorrect deliveries whilst you are on the Course. If you do not notify Us within this time period, We will not be obliged to correct your order and will not be responsible for any loss or damage suffered by you as a result.
7. Cancellation and Deferral
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 (“Distance Selling Regulations”) you may cancel your purchase of a Course within a period of 14 days beginning on the day after the day on which the contract is concluded with you as notified by email or postal confirmation from Us in accordance with these Terms. For further details of you rights under the Distance Selling Regulations you can visit your local Citizens’ Advice Bureau or visit the Office of Fair Trading website. If you order the Course less than 14 days before the Course date, you will lose the right to cancel.
7.2 In addition to your rights under the Distance Selling Regulations, We may, in our absolute discretion allow you to change to a different course if you wish to change your Course booking more than 14 days before the course start date, subject to you paying any additional Course Fees due as a result of the change.
7.3We reserve the right to cancel a Course at any time up to 28 days prior to the commencement of such Course.
7.4 If you cancel a Course under clause 7.1, or We cancel a Course, then We will credit the Course Fee to your Paypal account (that you used to pay the Course Fee) within 14 days of receiving your notice of cancellation/giving notice to you of such cancellation.
7.5 You may cancel or defer your Course pursuant to Clause 7.1 and Clause 7.2, by post, email or fax using the contact details that are set out at the beginning of these Terms.
7.6 Please note that you cannot cancel your purchase of a Course if the Course you have purchased has commenced.
7.7 Subject to clause 7.9, except as set out in Clauses 7.1 and 7.2, no cancellations and no deferrals will be permitted for a Course.
7.8 Your order of a Course is personal to you and you will not be permitted to transfer your enrolment on a Course to any other student.
7.9 We reserve the right to use Our discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside Clause 7.1 and Clause 7.2 and to charge additional fees in any such event.
7.10 Where you have purchased multiple Courses and you cancel or defer one or more of those Courses, each Course which you cancel or defer will be treated separately and the relevant cancellation and deferral terms and administration costs set out in this Clause 4 will apply to each cancellation or deferral.
7.11 Event Cancellation by Integrative Health Education
- Integrative Health Education reserves the right to cancel an event due to low enrolment or other circumstances which would make the event non-viable. If we cancel an event, registrants will be offered a full refund.
- Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.
7.12 Event Cancellation by Participant
- A non-refundable deposit is required at the time of booking.
- Refunds will not be available for registrants who choose not to attend an event.
- In special circumstances it may be possible to transfer registration to another event but this at the discretion of Integrative Health Education and the any refund requests must be made by the attendee or credit card holder.
- These above policies apply to all events organised by Integrative Health unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.
8.1 We will provide the Course Materials in accordance with the Course description which is set out on the Website (please see Clause 6.1).
8.2 We expect you to take reasonable care to verify that the Course and Course Materials in question will meet your needs. We do not make any commitment to you that you will obtain any particular result from your use of the Course Materials or that you will obtain any particular qualification on completion of the Course (unless otherwise stated on the Website).
8.3 We do not make any representation, guarantee or commitment to you that the Course Materials will be error free.
8.4 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
9. Limitation of liability
9.1 The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability:
(a) for fraud or wilful default;
(b) for death or personal injury caused by its negligence; or
(c) where such limitation or exclusion cannot lawfully be excluded.
9.2 Except as set out in these Terms, We shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
(a) indirect or consequential losses;
(b) loss of income or revenue;
(c) loss of business;
(d) loss of anticipated savings; or
(e) loss or corruption of data.
9.3 Save as otherwise set out in this section “Limitation of liability”, Our maximum aggregate liability to you for any claims that you may have against Us for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, the Course, your use of the Course Materials and any technical support shall be limited to 110% of the Course Fee which has been paid by you.
9.4 We will not be held responsible for any delay or failure to comply with Our obligations under these Terms if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect your statutory rights.
9.5 Each provision in this Clause 9 shall be construed separately as between you and Us. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.
10.1 The Courses are for training purposes only. We will not accept any responsibility to any party for the use of the tuition provided and/or the contents of the Course Materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.
11. Intellectual property
11.1 At all times, We and/or Our licensors, remain the owner of the intellectual property in the Courses and the Course Materials. No Course and/or Course Materials, nor any part thereof may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of Us.
11.2 In consideration of receipt by Us of the Course Fee, We grant to you a non-exclusive, non-transferable licence to use the Course Materials for the sole purpose of studying for the Course.
11.3 Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Course Materials
11.4 Use of the Course Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of Our copyright or Our other intellectual property rights, and / or the copyright or other intellectual property rights of Our licensors.
12. Data protection
13.1 We may update or amend these Terms from time to time. Any updates or amendments will be posted on the Website.
13.2 These Terms constitute the entire agreement and understanding between us and supersedes and replaces any other terms and conditions previously published by us and any other understanding, undertaking, representation, warranty, arrangement or statement of any nature whatsoever made by us to you, whether oral, written or otherwise, relating to the subject matter of these Terms.
13.3 You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.
13.4 We may assign, transfer or sub-contract any of its rights or obligations under these Terms to any third party at Our discretion.
13.5 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
13.6 If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.
13.7 The agreement between you and Us which is compromised in these Terms is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.
13.8 These Terms, and any other matters arising out of or in relation to these Terms, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms.